We will email you as soon as each item is ready to be dispatched so you know when to expect them, but you can also check the status of your order in your account.Will you tell me when my order is on its way? All delivery options and any charges that are applicable will be shown at the checkout.Selected items are only available for delivery using Click & Collect to an hmv or FOPP store of your choice.Selected items are only available for delivery via the Royal Mail 48® service and other items are available for delivery using this service for a charge.Free delivery is available for most items when the order exceeds £20, but any exceptions will be clearly highlighted.When you place an order for an item that is fulfilled by Exertis, your details shall be forwarded to them so that they can fulfil the order, and to their courier so that they can deliver the item. Products labelled '*item fulfilled by Exertis on behalf of hmv' will be supplied to you directly by Exertis via their approved couriers.In this instance, we'll send weekly updates to keep you aware. Certain items can take longer to source than the estimated week, particularly during busy trading periods and may take longer to arrive at our warehouse. Where an item is 'Back in stock soon', we'll aim to receive more stock within a week and will dispatch any orders once the shipment has arrived.We will aim to dispatch pre-orders so that you receive them on the release date.Orders sent via the Express Delivery service will be dispatched the same day if ordered by 2pm, Monday to Friday (excluding public holidays).Orders sent via Royal Mail 48® are usually received within two to five working days, including Saturdays.If the items are in stock, we’ll aim to dispatch them within 24 hours of your order being placed.If we do not receive any response within 30 days, your claim will be closed. If you encounter an issue with your order, it needs to be reported to us within 7 days of delivery. Once we have received your claim and send you a follow-up email notification, you have 30 days to respond. Once we have received the item, we will cancel your order and you can place a new order for the item you wish to receive. Return shipping costs must be paid at your own expense. If you wish to receive another item, you will need to return the originally purchased item to the store. We do NOT process exchanges for online orders. Please double check that the shipping address is correct whenever you place an order! If a customer still wishes to receive the purchased item(s), he/she will need to place a new order on our website. When an order is returned to the store, we will refund the purchase amount, excluding shipping charges. What if my order was shipped but returned to the store? We do not take liability for orders returned due to incorrect shipping addresses or absent residents at the time of delivery. Once they are received in store, we will give a full refund. Items must be returned/shipped within 7 days of delivery. Once we receive the items in store, we will refund the purchase amount. For online purchases, all items MUST be carefully packaged and returned in the same condition they were sent (unopened and sealed in original packaging). Items must be returned within 14 days of purchase in order to receive a full refund. For in-store purchases, items can be returned so long as it is sealed and unopened in its original packaging and the receipt is provided.
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